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Special Session: Human factors aspects in multi-agency crisis management

Chair: Elizabeth Carver,  liz.carver@baesystems.com
Executive Scientist, Advanced Technology Centre
BAE SYSTEMS, Bristol, UK

It is acknowledged that technological advances have made a great impact in areas such as IT infrastructure, data sharing capabilities, and the development of tools for data analysis and decision making support in crisis management scenarios.  However, in some cases the planned benefits do not seem as great as was originally predicted.  Often the people-centered aspects are not sufficiently addressed to allow the people and technologies to work together and with each other, with the people forming an integral part of the system.  It is only by doing this that the whole system can reap the potentially great benefits.  There is a requirement to better  understand the more people-centered aspects that affect the collaboration of different organizations to achieve successful outcomes in crisis and emergency situations.

The top level goal for human centered information systems  is to ensure that the right information, in an understandable format gets to the person who needs to know it and who can recognize its value, in time for the right action to be taken. 

This session will aim to better understand the social, organizational and cognitive aspects of crisis and emergency management and to identify the barriers and enablers with respect to technology, process, and people. 

Papers are welcomed on:

ï Experiences in getting different agencies to talk to each other, as well as the operational difficulties encountered
ï Collaboration and shared understanding within and between crisis management teams. 
ï Cultural differences between groups which have an impact on understanding
ï Situation awareness at both ground level and at command level
ï Shared awareness of the situation  - by  relevant stakeholders
ï Collaborative planning
ï Social network analysis in crisis scenarios
ï Taxonomies of information types
ï Visualization of information for greater understanding by users ñ  including display design de-cluttering, filtering, information extraction
ï Information overload
ï Use of technologies to enhance communication and/or transfer of information from HQ to people at the coal face   (what needs to be transferred )
ï Transferring intent from Gold command
ï Human factors aspects of communication in heterogeneous environments
ï Case studies of HF evaluation trials in real or experimental environments
ï User requirements capture
ï Decision support
ï Awareness of the public about what is happening
ï Responses of the public to warnings
ï Impacts of media (TV, internet)
ï Impacts of mobile phones
ï Lessons learned, use cases, current available knowledge bases and current experience
ï Practical guidance for  storing information in databases of experience as well as success in  re-using it
ï Cross domain  training and learning
ï Definition of human-centered requirements for training, as well as for support and analysis tools

We need to work towards a level playing field taking into account differences in crisis domain, national differences, cognizance of the lowest common denominator, and potential difficulties in cross border collaboration in order to build better crisis and response management systems.

ISCRAM2006, the Third International Conference on Information Systems for Crisis Response and Management, will take place in Newark, New Jersey, USA, at the New Jersey Institute of Technology from May 14-17 2006.

Important dates
Early Registration opens December 1, 2005 
Paper Submissions January 12, 2006
Review Notifications March 3, 2006
Final Camera-ready Paper* March 17, 2006
Workshops & Doctoral Colloquium May 14, 2006
Main Conference Program May 15-17, 2006
* Full papers 5,000 words; Research in progress, Practitioner Cases 2,500 words

Key Conference Personnel
General Conference Chair: Bartel Van de Walle 
Program Chair: Murray Turoff
Doctoral Colloquium Chair David Mendonca
ISCRAM Society Representative Benny CarlÈ

Institutional Members

PARTNERS

     

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